Frequently Asked Questions About Rentals
There is no minimum rental period for the trial set. You can cancel your rental at any time. However, for regular rental sets, the minimum rental period is 3 months. After this period, you can cancel your rental on a monthly basis.
When you cancel, we will provide you with a free return shipping label. As soon as the return is on its way, your rental is terminated.
Yes, for the trial set, you can cancel your rental at any time on a monthly basis. With regular rental sets, you can cancel on a monthly basis after the minimum rental period of 3 months expires.
When you cancel, we will provide you with a free return shipping label. As soon as the return shipment is on its way, your rental is terminated.
The address for the return will be provided by our Customer Care Team once you get in touch with us. Please email us at hi@judesfamily.com.
After the rental start, you will receive your own access to your rental portal. There you can manage your rental: Cancellation is done with a simple click.
When you cancel, you will receive a free return shipping label from us. As soon as the return is on its way, your rental is ended.
Here is the step-by-step explanation:
1. We will contact you with the return shipping label (within the next 2 business days).
2. You send your rental set back to us (see below).
3. As soon as the goods have arrived, we will terminate your rental.
The address for the return will be provided by our Customer Care Team once you get in touch with us. Please write to us by email at hi@judesfamily.com.
You can generally send back used diapers to us. It is understood that signs of wear will occur (e.g., pilling, pulled threads, wrinkles, or the like).
Please ensure that you adhere to the following conditions before sending the goods back:
- Please wash and iron the diapers once before returning them.
- The hook-and-loop fasteners should be clean. Lint and hair need to be removed from the fasteners.
- (Stool) stains must be removed. It is entirely natural for stool stains to occur. This is simply because your baby's milk stool contains strong dyes. However, these can be easily removed, for example, by oxygen bleach or exposure to sunlight.
Goods with dirty fasteners, stains, or discolorations cannot be accepted back.
Your used diapers are sent to our laundry service. There, we check to see if the diapers are still in good condition. If they are, they will be refurbished so they can be rented or purchased as Judes Second Hand in the future.
This way, we can become even more sustainable! Our goal: To develop the simplest cloth diaper in the world, which also allows for the most sustainable way of diapering.
When you purchase the rental set as New, you automatically receive the latest version of our Judes. All items are unused.
When you purchase the rental set as Second Hand, the Judes have already been used. After use, we subject them to a quality check and refurbish them. During refurbishment, they are thoroughly washed and cleaned, so they are almost like new.
When you purchase the rental set as new, you automatically receive the latest version of our Judes. All items are unused.
Yes, you can switch sizes during the rental (from Size 1 to Size 2).
If you think your baby now needs Size 2, you can go to your rental portal. There you can easily manage your rental by yourself.
Here's the step-by-step explanation:
1. We will send you Size 2 and your rental period will start over.
2. Concurrently, we will contact you with the return shipping label for Size 1 (within the next 2 business days).
3. Please send back your Size 1 Judes diapers at the latest one week after you have received the Size 2 package.
Yes, you can purchase the set at any time by buying it out of the rental agreement. You will pay the difference between the rent payments you have already made and the maximum rent amounts payable for the set.
The Small, Standard, and All-In sets have 11 rental payments per size, while the Part-Time set has 12 rental payments per size.
For example: Your set has 11 rental payments and you have already made 9 of them. Now only the remaining 2 rental payments are due. Once you have made these, you can keep the set. Alternatively, you can rent the set until the maximum rental duration is reached and then contact us. We will end your rental, you will not have to pay any further fees, and the set will be yours.
Please note, however, that the Trial Set is excluded from this option and cannot be bought out. However, you will receive it as a gift if you switch to a larger set.
No, that is not possible. We have pre-selected our most popular cover variants for you.
Here you will find a detailed explanation of how it works.
Quick guide:
1. Place our Poo Paper inside the inner diaper and put the diaper on your baby (same handling as disposable diapers).
2. The Judes Paper catches the stool. You dispose of the Judes Paper in the trash, and the inner diaper goes into the Wetbag.
3. The Wetbag, along with the diapers, goes into the washing machine. At 60°C and 1000 RPM, everything gets clean again.
4. Dry it - and start over!
By the way: Washing with Judes takes about 15 minutes per week.
Germany, Austria, and Switzerland
Shipping to Germany and Austria is free for orders over €40 (otherwise €3.90 shipping charges apply). The delivery time is 2-3 working days. You will receive a shipping confirmation with a tracking number as soon as your order is on its way.
EU
Shipping within Europe is free for orders over €80 (otherwise €7.90 shipping charges apply). The delivery time is 4-5 working days. You will receive a shipping confirmation with a tracking number as soon as your order is on its way.
Worldwide
Shipping outside of Europe is free for orders over €300 (otherwise €39 shipping charges apply). The delivery time is 4-8 working days. You will receive a shipping confirmation with a tracking number as soon as your order is on its way.
Returns
The trial set comes with a 100-day money-back guarantee (after receipt of the goods). For all other sets (including individually compiled ones): Since Judes products are hygiene products for intimate areas, we unfortunately cannot offer a money-back guarantee after use. However, if the items are still unused, a 60-day money-back guarantee applies.
